Brads Electronics Hughesnet Hughesnet Satellite Internet


Answers to common Hughesnet Satellite Internet Questions

What is HughesNet?

HughesNet is a Satellite Internet Service. You can get super-fast, Internet access anywhere United States through HughesNet. Satellite internet is a always on connection, so you don't have to wait on dialing up from a phone-line. You can download files in seconds, check e-mail instantly and surf faster than you ever imagined.

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How fast are HughesNet services for your home?

HughesNet has two primary upfront plans, the Upfront Purchase Plan and the Lease Plan. Each of those can be updated with a variety of options, including the HughesNet Power 200 service plan which provides download speeds up to 2.0 Mbps and upload speeds up to 300 Kbps. The HughesNet power 150 plan provides download speeds up to 1.5 Mbps and upload speeds up to 250 Kbps. The HughesNet Basic Plan delivers download speeds up to 1 Mbps and upload speeds up to 200 Kbps. All Internet technologies (satellite or land-based) share available network bandwidth in one way or another; therefore, actual speeds may vary.

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What are the typical speeds that I will experience with HughesNet?

With HughesNet home plans, you can get download speeds up to 2.0 Mbps. This means you can download a 1 MB video file in about 3-20 seconds, as opposed to the 2.5 minutes it would take you to download the same file with a 56 Kbps dial-up connections. Several variables have to also be taken into account with download times. Network traffic, computer configuration, computer speed, and the speed of the connection you are downloading from "the server speed of the website" will also need to be considered. This goes for any Internet Connection not just Satellite Internet. It is also possible for differant speeds on differant computers on the same connection. For example: you run a speed test on a wireless laptop and a speed test on a hard-wired desktop, you could get a differant result even though the computers are connected to the same connection.

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How can I purchase HughesNet for my home?

You can order today from Brad's Electronics call 1-877-815-6092. Or click here: Order Hughesnet Satellite Internet

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What are my computer system requirements for HughesNet?

HughesNet lets you connect your computer to the Internet whether you are running a Windows or Macintosh operating system. In order to ensure you get the most out of your Internet experience, HughesNet has developed these minimum requirements:

Windows 98SE or higher or Mac OS 10.1 or higher, and a Network capability (10/100 Ethernet pre-equipped). Hughesnet will also work with the Linux operating system. Most computers built in the past 10 years will be more than capable of using Hughesnet High-Speed Satellite Internet.

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Is HughesNet compatible with my Mac?

Yes, HughesNet is compatible with Mac OS 10.1 or higher. In addition, 10/100 Ethernet connectivity is required. "Most Macs have these built in"

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Can I use HughesNet to run a small network?

You can connect multiple computers and laptops to a single HughesNet Satellite Internet connection. Additional networking equipment may be required that is not included in your HughesNet system. Brads Electronics can help you with your networking needs. We have wireless routers you can purchase at the time you purchase your Satellite Internet System. Our technitions can also install your wireless router for you! Please understand that all computers on this network will be sharing a single connection. Simultaneous use of high-bandwidth applications by multiple users may result in degradation of speed and is subject to the HughesNet Fair Access Policy.

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Do I still need a dial-up modem and telephone line?

No. Hughesnet delivers high-speed satellite internet, so you have instant access to the Internet without dialing-in. You do not need a phone line or dial-up data modem to access the Internet with Hughes net. We have alot of customers that have disconnected their home telephone line entirely after they get Hughesnet.

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If I already have DIRECTV service, do I need to get a new dish for HughesNet?

Yes. The HughesNet system requires a unique dish and transmitter antenna in order to send and receive information. DIRECTV receivers and dishes can only receive Satellite Television transmissions and cannot send or receive a Satellite Internet transmission.

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I have DIRECTV already. Will this be on the same bill? Any special deals?

No, you will not be able to receive both services on the same bill. There are no discounts for selecting both services. If you choose to receive both services, you will be billed separately for each.

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Why is there a requirement that the HughesNet system be professionally installed?

The Federal Communications Commission (FCC) requires that trained professionals install any satellite system that both sends and receives signals. Hughesnet trains and makes sure every technician that works for them have the ability to answer any customer questions at the time of install, and to also provide you with the highest quaility install possible.

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How quickly will I be up and running?

On average, mostcustomers are installed within 2 weeks of their order. When you place your order today, your name will be provided to a certified HughesNet installer, who will contact you within 5 days. You and the installer will then work out a mutually agreeable date and time for your installation. For customer in Mississippi, Arkansas, or parts of Florida we can usually install your Satellite Internet system within 1 week.

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Can I run a VPN over HughesNet?

Yes, "sometimes" but running a VPN client over satellite internet is not an ideal configuration. If you choose to run VPN, your data speeds may be reduced by as much as 50-75%. You can restore your connection to full speed by simply disabling your VPN client when your session is over.

SSL-based VPN products have proven to work more efficiently over satellite than IPSEC-Based VPN products.

Note: HughesNet Technical Support or Brads Electornics does not provide help with configuring or troubleshooting problems associated with VPN clients. For questions about your VPN product, please contact the manufacturer tech support or your companies tech support.

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Why does the service slow down when used in conjunction with a VPN?

HughesNet uses sophisticated acceleration techniques to enable high-speed performance over satellite. These acceleration techniques require access to data packet header information, which is blocked when IPSec-based VPNs are used. These VPNs encrypt the data and create a secure tunnel through the HughesNet network. The encrypted data cannot be processed by HughesNets acceleration techniques, therefore resulting in slower performance.

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Once I connect my service, how can I contact Customer Support when I have a question or problem?

You can call us at 1-877-815-6092. If you need futher technical support we will put you in contact with the correct Hughesnet Department.

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